Since it switched from ntelos to sprint this has been the worst nightmare I could have ever imagined! I traded in a broken phone and got a new one and since then I have been charged for that phone along with the new one. It seems as though that phone is still active but nobody can seem to find it, or remove it from my bill. So now I am being charged for a phone I do not have, my bill is continually going up each month and they seem to treat you as though you are trying to rob them of a penny! I've dealt with ntelos for many years and when this switch came I should have switched carriers!
The slowest purchase for a small device I have ever had, almost 4 hours to buy and set up 4 phones. It took less time to purchase a 50,000 truck than to get a phone! Now we have to call every month to get the bill corrected to add to this!
This is by far the most incompetent or more likely dishonest facility I have ever encountered. I have been a customer for 9 years, but I am filing a lawsiut against this Sprint for fraudulent misrepresentation. Three individuals there, as a chorus, made false statements regarding products, stating "all the plans cost exactly the same" as well as refusal to refund monies overcharged me. Rude, Supercilious, and tieives.
Excellent customer service! I had a problem with my phone and Richard was very quick to solve the problem.
Sprint Store is a US Store based in South Charleston, West Virginia. Sprint Store is located at 2820 Mountaineer Blvd, South Charleston, WV 25309, USA.
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